Privacy Policy

1. Introduction

White Oak Dental Studio ("we", "us", "our") respects your privacy and is committed to protecting the personal and health information you share with us. This Privacy Policy explains what we collect, how we use it, and the choices you have. It applies to our website (https://www.whiteoakdentalstudio.com) and to information collected when you book or receive care at our clinic in Morabadi, Ranchi.

2. Information We Collect

• Identity & contact details — your name, phone number, email address, and WhatsApp number when you book an appointment, register as a founding patient, or contact us.
• Health information — dental and medical history, concerns, and treatment records you provide during consultation and care. This is collected only to deliver safe, appropriate treatment.
• Appointment details — service selected, preferred date and time, and any notes you share.
• Usage data — basic analytics such as pages visited and device type, collected through cookies and analytics tools to improve the website.

3. How We Use Your Information

• To schedule, confirm, and remind you about appointments.
• To provide dental care and maintain your treatment records.
• To communicate with you by phone, email, or WhatsApp about your care, results, and follow-ups.
• To respond to your enquiries and process founding-patient registrations.
• To improve our website, services, and patient experience.
• To meet legal, regulatory, and record-keeping obligations.

4. How We Share Information

We do not sell your personal information. We share it only as needed to run the clinic and website, with trusted service providers acting on our behalf:

• Appointment scheduling and calendar tools used to manage bookings.
• Email and messaging providers used to send confirmations and reminders.
• Website analytics providers (e.g. Google Analytics, Microsoft Clarity) that help us understand and improve site usage.
• Government authorities or regulators where disclosure is required by law.

5. Patient Confidentiality

Your dental and medical records are kept confidential and handled in line with applicable Indian law and the professional ethics of the Dental Council of India. Access is limited to your treating dentist and authorised clinic staff who need it to provide your care.

6. Cookies & Analytics

Our website uses cookies and similar technologies to keep the site working, remember preferences, and measure usage. You can control or disable cookies through your browser settings; some features may not work as intended if you do.

7. Data Security

We take reasonable technical and organisational measures to protect your information against unauthorised access, loss, or misuse. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Your Rights

You may request access to, correction of, or deletion of your personal information, subject to records we are required to retain by law. To make a request, contact us using the details below.

9. Children's Privacy

We treat minors with care. Personal and health information for patients under 18 is provided and managed by a parent or legal guardian.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page with a revised date.